Privacy Policy

  1. About us

    ActiveCargo is a brand of “YUMA BEST SOFT” MChJ, a limited liability company in Uzbekistan responsible for processing your personal data. This policy covers acargo.uz, the customer account, the ActiveCargo mobile app and communications through our official Telegram accounts and bots.

  2. Information we process

    At registration. We ask for your first name, last name and phone number; the number is confirmed by an SMS code. Once registered, you are given a customer ID. Registration does not ask for a date of birth, a home address, passport details or a photograph of any document.

    When you add a recipient. Under Uzbek customs rules, every parcel is cleared against the identity of its recipient. Adding a recipient therefore asks for: first and last name as written in the passport, passport series and number, date of birth, phone number, and the delivery address (region, district, street, house or flat). When our staff enter a recipient, a personal identification number (JShShIR/PINFL) may be requested instead of the date of birth.

    The recipient may be someone other than you. By entering another person's details, you confirm that you are entitled to provide them and that the person is aware their details will be used for shipping and customs clearance.

    While you use the service. We process the shipments linked to your customer ID, their weight, value and status; payment confirmations; and your correspondence with us, including messages sent through Telegram.

    Payments. You confirm a payment by sending a screenshot through Telegram; we ask you to hide your card details on it. Our staff then enter the payment into the system by hand, and it is reflected in your account balance. The system keeps the payment record and the balance; the screenshot itself is not attached to that record — it stays in the Telegram conversation.

    What we do not ask for. We do not ask you to upload a photograph of a passport or ID card, and we do not store one. Payment confirmation is sufficient to verify a payment: we do not store bank card numbers, expiry dates, CVV/CVC codes or one-time SMS passwords. Please do not send us these, or unnecessary identity documents.

    Website analytics are described in section 5.

  3. Why we process information

    We use information to create and manage your account, associate parcels with your customer ID, display shipment status, provide cargo services, complete customs formalities, verify payments, respond to enquiries and meet legal obligations. Depending on the purpose, processing is based on your consent, performance of our service agreement or applicable legal obligations.

    We do not send promotional SMS or Telegram messages. Necessary service communications are separate from advertising.

  4. Access, storage and service providers

    Our customer database is hosted on Ahost servers in Uzbekistan. Authorised staff use customer information to carry out their duties.

    Identifying customer information is provided to the authorised customs authorities of Uzbekistan as necessary for customs formalities. Overseas warehouse staff see your customer ID, not your name, phone number, date of birth or personal address.

    Our use of hosting, Telegram and Google Analytics is described in this policy. These services should not be confused with the transfer of registration details to customs. Telegram communications are also subject to Telegram’s privacy policy. Payment screenshots and other messages sent through Telegram remain in that conversation. Google’s processing of website analytics is not covered by the statement that our customer database is hosted in Uzbekistan.

  5. Google Analytics 4 and cookies

    We use Google Analytics 4 (GA4) to understand website usage and improve the website. Google processes website-usage data for this purpose. Depending on configuration, this can include page views, interactions, device/browser information and online identifiers.

    GA4 can use first-party cookies to distinguish visitors and sessions, and can also transmit measurement data without cookies. We therefore do not describe the website as cookie-free without checking its configuration.

    Google privacy information: https://policies.google.com/privacy

    Google Analytics cookie documentation: https://support.google.com/analytics/answer/11397207

  6. Retention and security

    Payment records and your account balance are kept after you stop using your account.

    We seek to protect personal data through appropriate organisational and technical measures. No electronic system can guarantee absolute security.

  7. Your rights

    Under applicable law, you may request information about processing, access your data, correct inaccuracies and request that processing stop or data be deleted. Where processing relies on consent, you may withdraw it. Contact us using the details below.

    Some records may need to be retained to meet legal obligations. Removing information necessary to provide a service may prevent us from continuing that service. We may need to verify your identity before acting on a request.

  8. Age restriction and updates

    Our services are available only to people aged 18 and over. Updated versions of this policy will be published on this page with their effective date. Additional notice or consent will be provided or requested where required by law.

  9. Contact

    “YUMA BEST SOFT” MChJ — ActiveCargo

    136 Gavhar Street, Chilonzor, Tashkent, Uzbekistan

    Email: yumasoftuz@gmail.com

    Phone: +998 99 009 90 48